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New Relic launches AI knowledge layer for IT incidents
Software-as-a-Service

New Relic launches AI knowledge layer for IT incidents

It aims to cut outage investigation time for engineers by combining live telemetry with incident history, changes and service context.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 6th May 2026
NHS trusts lose millions of hours to routine inefficiency
Document Management

NHS trusts lose millions of hours to routine inefficiency

Routine delays in NHS trusts are costing more than GBP £1 billion a year and leaving millions of appointments missed, a report says.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026
DevOps incidents jump 21% as downtime hits 9,255 hours
DevOps

DevOps incidents jump 21% as downtime hits 9,255 hours

Longer outages at developer tools now threaten release schedules and productivity, with GitProtect estimating more than USD $740,000 in losses.

By Shannon Williams • 4 min read • Wed, 29th Apr 2026
Keepit survey finds gap in AI disaster recovery plans
Data Protection

Keepit survey finds gap in AI disaster recovery plans

Despite widespread confidence, only 32% of firms test AI disaster recovery plans monthly, leaving identity and SaaS access exposed to outages.

By Catherine Knowles • 4 min read • Wed, 22nd Apr 2026
N-able adds cloud disaster recovery service for MSPs
Data Protection

N-able adds cloud disaster recovery service for MSPs

The cloud-hosted backup tool aims to cut downtime for MSPs and IT teams hit by ransomware or outages, without their own DR kit.

By Sofiah Nichole Salivio • 3 min read • Thu, 16th Apr 2026
NeuBird AI study finds gap on incident management AI
DevOps

NeuBird AI study finds gap on incident management AI

Alert fatigue is helping trigger costly outages, even as executives overstate AI use in incident management, a NeuBird study says.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
OpenText & Proofpoint urge backup tests on World Backup Day
Data Protection

OpenText & Proofpoint urge backup tests on World Backup Day

Untested restore drills could leave firms facing longer outages, lost revenue and reputational damage when ransomware or system failures hit.

By Mark Tarre • 6 min read • Tue, 31st Mar 2026

Stories from Other Regions

Downtime stories

How growing MSPs turn hosting into a steady revenue layer
Digital Transformation

How growing MSPs turn hosting into a steady revenue layer

Predictable income is emerging as MSPs bundle hosting with support, backups and security to reduce churn and lift margins.

By Mark Tarre • 5 min read • Wed, 6th May 2026
Retail tops Australia’s customer service contacts
Unified Communications

Retail tops Australia’s customer service contacts

Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.

By Kaleah Salmon • 4 min read • Wed, 29th Apr 2026
UK businesses urged to rethink productivity amid AI shift
Customer Relationship Management

UK businesses urged to rethink productivity amid AI shift

AI is forcing UK firms to rethink productivity as leaders warn that gains will depend on fixing workflows, skills and integration gaps.

By Sofiah Nichole Salivio • 6 min read • Wed, 29th Apr 2026
Canadian cyberattacks surge 80% as cloud risks grow
Digital Transformation

Canadian cyberattacks surge 80% as cloud risks grow

Downtime and breach risk are rising even as Canadian enterprises boost security budgets, with cloud incidents now hitting record levels.

By Shannon Williams • 4 min read • Fri, 24th Apr 2026
UK data centre sector doubts AI-ready infrastructure
Network Infrastructure

UK data centre sector doubts AI-ready infrastructure

Most operators fear the UK is unready for AI growth, with weak testing, ageing kit and outages exposing infrastructure gaps.

By Shannon Williams • 4 min read • Thu, 23rd Apr 2026
Why retailers need real-time visibility to handle demand surges
Data Protection

Why retailers need real-time visibility to handle demand surges

Delayed stock updates and failing devices can quickly turn busy promotions into longer queues and frustrated shoppers.

By Mikhail Ishkhanov • 6 min read • Wed, 22nd Apr 2026
Datacom finds New Zealand firms lack cyber recovery plans
Data Protection

Datacom finds New Zealand firms lack cyber recovery plans

Only 30% of New Zealand organisations have a cyber recovery plan, leaving customers and operations exposed if attacks cause prolonged outages.

By Sean Mitchell • 4 min read • Tue, 14th Apr 2026
UK manufacturers hit by cyber attacks, survey finds
Disaster Recovery

UK manufacturers hit by cyber attacks, survey finds

Most incidents led to shutdowns, supply chain disruption or lost sales, with many firms still leaving cyber risk outside the boardroom.

By Shannon Williams • 4 min read • Wed, 1st Apr 2026
Software switch regret weighs on SMB growth, survey finds
Software-as-a-Service

Software switch regret weighs on SMB growth, survey finds

Tech costs are eating into growth for most SMBs that regret switching software, with hidden charges and delays adding to the strain.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
How embedded DaaS finance drives IT upgrades and creates predictable refresh cycles for the channel
Digital Transformation

How embedded DaaS finance drives IT upgrades and creates predictable refresh cycles for the channel

Rising device prices and tight budgets are pushing more firms towards monthly finance, giving resellers steadier upgrades and richer service sales.

By Jordan Lisle • 6 min read • Mon, 30th Mar 2026