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Salesforce stories

SnapLogic launches SnapCode for Claude Code integration
Customer Relationship Management

SnapLogic launches SnapCode for Claude Code integration

Enterprises can now let AI coding tools build integrations while keeping deployment, monitoring and security checks inside SnapLogic's platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Asia-Pacific firms warned over hidden AI risks at work
Data Protection

Asia-Pacific firms warned over hidden AI risks at work

Most workers are using AI without approval, leaving Australian boards exposed to privacy breaches and unmanaged data flows.

By Mark Tarre • 4 min read • Last month
HERE launches Studio for no-code apps in regulated firms
Software-as-a-Service

HERE launches Studio for no-code apps in regulated firms

Regulated firms can let non-technical staff build apps in a controlled browser, using approved AI tools and existing security controls.

By Sean Mitchell • 4 min read • Last month
Grafana Labs named leader in Gartner observability report
Software-as-a-Service

Grafana Labs named leader in Gartner observability report

The ranking underscores rising demand for observability tools as AI workloads add strain to increasingly complex production systems.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Apache Ossie joins incubator to standardise metrics
Data Analytics

Apache Ossie joins incubator to standardise metrics

Aiming to cut conflicting analytics results, the project will now be governed by the Apache Software Foundation after support topped 50 organisations.

By Sean Mitchell • 3 min read • Last month
AI skills appear in 17% of GTM job ads, index finds
Software-as-a-Service

AI skills appear in 17% of GTM job ads, index finds

AI hiring is spreading unevenly across revenue teams, with senior roles and Sydney adverts most likely to mention the skill.

By Mark Tarre • 4 min read • Last month
John Margerison on the new class of employee: AI managers
Data Protection

John Margerison on the new class of employee: AI managers

Businesses should treat AI like a new hire, as weak oversight could expose sensitive data and leave staff needing fresh skills to stay relevant.

By Jake MacAndrew • 3 min read • Last month
Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • Last month
CrayonIQ says APAC CX buying shifts to AI strategy
Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • Last month
Incorta launches Intelligence platform for business users
Manufacturing

Incorta launches Intelligence platform for business users

Business teams can now act on live enterprise data without spreadsheets, as the platform ties AI analysis, applications and workflows together.

By Sean Mitchell • 4 min read • Last month
Google opens BigQuery conversational analytics to users
Data Analytics

Google opens BigQuery conversational analytics to users

Businesses can now query BigQuery in plain English, with Google adding audit trails, access controls and scheduled AI analyses.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Salesforce stories

Salesforce launches SMB Growth Kit for India's firms
Software-as-a-Service

Salesforce launches SMB Growth Kit for India's firms

Indian SMBs can go live in four to six weeks as Salesforce bundles sales, chat and analytics tools with setup support.

By Mark Tarre • 4 min read • Last month
Corning Credit Union adds plain-language search with Tursio
Data Protection

Corning Credit Union adds plain-language search with Tursio

Staff can now pull member data in plain English after Corning Credit Union cut wait times from weeks to near-instant ad hoc searches.

By Sofiah Nichole Salivio • 4 min read • Last month
Salesforce launches SMB Growth Kit for India businesses
Software-as-a-Service

Salesforce launches SMB Growth Kit for India businesses

Smaller firms in India could cut manual work and unify sales, messaging and reporting within six weeks under the new bundled offer.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Vero Insurance adds AI sentiment checks in New Zealand
Digital Transformation

Vero Insurance adds AI sentiment checks in New Zealand

It will let staff spot complaints and vulnerability in real time, giving Vero earlier warning of customer distress across its New Zealand teams.

By Karen Joy Bacudo • 4 min read • Last month
One NZ wins TM Forum award for AI telecoms project
Digital Transformation

One NZ wins TM Forum award for AI telecoms project

New Zealand telecoms could gain a software-led revenue stream after One NZ's AI project was named among TM Forum's top Catalyst awards.

By Mark Tarre • 4 min read • Last month
Airbyte adds action-taking AI agents to OpenAI marketplace
Customer Relationship Management

Airbyte adds action-taking AI agents to OpenAI marketplace

Businesses can now let AI agents update Salesforce records and run tasks through Airbyte's new OpenAI Marketplace listing.

By Mark Tarre • 3 min read • Last month
Intezer launches custom AI agents for security teams
Security Operations Centres

Intezer launches custom AI agents for security teams

Security teams could cut repetitive case work as Intezer's beta lets them build AI agents for reports, handover notes and rule tuning.

By Sean Mitchell • 3 min read • Last month