Qualcom appoints James Quigley as Field Service Engineer

Qualcom has appointed James Quigley as Field Service Engineer, supporting customers across the Republic of Ireland and Northern Ireland.

He joins the Irish IT and cybersecurity services company with almost four decades of IT support experience. In the role, he will configure, install and maintain IT equipment at customer sites, and provide field support to clients including small businesses and retail outlets.

The appointment comes as Qualcom expands its operations in Northern Ireland. Quigley will support field service work on both sides of the border as the company grows its customer base.

Before joining Qualcom, Quigley worked at Roc Technologies, where he was responsible for logistics and service delivery in Northern Ireland and the Republic of Ireland. Earlier roles included field service engineering positions at Esteem Managed Services and Linetex Computer Group.

His previous work included assignments for brands such as Walt Disney International, McLaren Cars and British American Racing. He also has experience in Electronic Point of Sale systems, which are widely used in retail and hospitality.

Field support

Field service engineers typically work at customer premises rather than from a central office or remote helpdesk. In Quigley's case, that means supporting on-site IT infrastructure and ensuring systems meet accreditation requirements in regulated or security-conscious environments.

For Qualcom, the hire adds an engineer with extensive hands-on service delivery experience at a time when many organisations still rely on physical maintenance and installation alongside remote support. Companies with distributed sites, including retailers and smaller businesses, often need engineers who can travel to install hardware, replace equipment and diagnose faults in person.

Leeann Saunders commented on the appointment.

"James brings a wealth of technical knowledge and a proven ability to support complex IT environments. Having experienced engineers who can work directly with customers on the ground remains essential to keeping our customers' businesses running smoothly. James's appointment strengthens our field service offering and reflects our continued investment in providing customers with reliable, practical IT expertise wherever they need it," said Leeann Saunders, Managing Director for Northern Ireland at Qualcom.

Regional growth

Qualcom describes itself as a privately owned technology provider serving organisations in the Republic of Ireland, Northern Ireland and the Channel Islands. It has operated for more than 30 years and provides IT and cybersecurity services.

Quigley's arrival forms part of its wider growth plans, particularly in Northern Ireland. Qualcom also highlighted a newly dedicated AI practice as part of that expansion, although his role is focused on field engineering and customer support rather than software development.

His experience in logistics and service delivery may be relevant for customers with multiple sites that require co-ordinated support across different locations. Cross-border service coverage can be particularly important for businesses operating stores, offices or facilities in both the Republic and Northern Ireland.

Quigley said the growing importance of IT systems in day-to-day business operations was a factor in his move.

"As technology continues to evolve, IT infrastructure is becoming increasingly central to how businesses operate, so optimising these systems is of the utmost importance. It's an exciting time to be joining Qualcom as the company continues to expand its presence in Northern Ireland, particularly with its new dedicated AI practice. I look forward to working closely with our customers, helping them optimise their IT systems and ensuring they receive the support they need to grow their businesses," said Quigley.